Get the latest Venture Capital & Angel investors news and info Join Our Mailing List:

Your Name: 

Your Email:  

*By submitting your name & email you agree to receive for FREE our scholarships & offers Newsletters. You agree also with the storage and handling of your data by this website and 3rd party email services.
You may unsubscribe if you wish. And you can delete your email and name at any time by emailing us to the email on the bottom of this page.

Follow us on
 
  • HyperQuality Secures $10 Million in Second Round Venture Financing

    January 24th, 2007 No comments

    HyperQuality, Inc., the premier contact center quality assurance firm, recently announced it has secured a Series B venture capital financing investment of $10 million. Ignition Partners, based in Bellevue, Washington, is the lead investor; additional participation came from key, long-term investors Miramar Venture Partners, Rustic Canyon, and Divergent Ventures, all three of whom participated in the earlier Series A financing effort.

    HyperQuality has extensive plans for the financing proceeds, including a major investment in new product development and technology; accelerating the expansion of the sales force; and further development of the company’s infrastructure to support the new growth. The company expects to leverage these and other enhancements into substantial new business from some of the world’s largest call centers, ultimately resulting in a projected revenue increase of 200% in 2007.

    “As quality customer service and support become increasingly significant competitive differentiators, the contact center quality function will grow in importance,” said Jonathan Roberts, one of the founders of Ignition, a venture capital firm that invests in a variety of high-tech markets.

    “With that as a backdrop, we believe that HyperQuality is poised for significant short- and long-term growth. Its impressive customer base and growth rate, along with its profitable track record make this a very sound investment.”

    This new round of financing follows a $5.5 million lead investment from Miramar, Rustic, and Divergent in June 2005 to increase the momentum that HyperQuality had generated since its founding in 2003. As a result of that financing effort, HyperQuality almost tripled its client base, multiplied its employee base by 350%, and grew revenue by an impressive 250%.

    Starting with its core business of evaluating telephone conversations, HyperQuality today evaluates hundred of thousands of telephone, email and chat interactions for midsize to Fortune 1000 companies, as well as implements customer satisfaction surveys. Its services are utilized to improve the performance of more than 35,600 agents from 136 call centers, representing high-profile customers such as AOL, Allconnect, Carlson Leisure Travel Services, Covad, Lillian Vernon and Time Warner Cable.

    “This is a particularly exciting transaction for HyperQuality,” said CEO Howard Lee. “Our first round of financing helped us generate significant momentum and bring a level of quality to call center monitoring that had not been previously available. Through this key financing, we will have the resources necessary to not only augment the level of service we provide to our clients, but to introduce new products and technology that will have a profound impact on the industry for years to come.”

    “Our decision to make a second major investment in HyperQuality is a testament to our confidence in its methodology as well as the company’s market vision,” said Michael Song, one of the partners of Rustic Canyon, a leading venture capital firm with offices in Seattle, Silicon Valley, and Santa Monica. “The progress the company has demonstrated in the short time since the last round of financing has convinced us that HyperQuality is prepared to strengthen its grasp on its industry leadership position. There was no question that we wanted to be an integral part of that process.”

    For more information, please visit www.hyperquality.com

Leave a reply

Please leave these two fields as-is:

Protected by Invisible Defender. Showed 403 to 267,722 bad guys.

 

Latest Headlines:

Friday August 31, 2012
Zscaler Secures $38 Million Investment Round


Wednesday November 30, 2011
Health Care Solutions companies Infinity Pharmaceutics, NanoVobronix and Selventa raise funds.


Monday November 21, 2011
Panda Power opens $420 Million Fund for Solar and Natural Gas Projects


Thursday November 17, 2011
Better Place raises $200 Million for Electric Cars in the Series C of Funding


Wednesday November 16, 2011
Accel Partners raise $100 Million Big Data Fund to Invest in Hadoop, NoSQL and other Companies


Tuesday November 15, 2011
Skimlinks raises $4.5 Million to help Bloggers Increase their Gains


Monday November 14, 2011
Standing Cloud raises $3 Million to help New Cloud Providers grow Faster


Thursday November 10, 2011
Zillow acquires Diverse Solutions for $7.8 to help Real Estate Agents increase their Visibility


 

By using this website you agree with our cookie policy