Zendesk Secures Series A Funding from CRV and Opens U.S. Headquarters in Mission to Spread Good Karma to Help Desks Everywhere

– Zendesk to introduce integration with Tactile CRM at June London meetup

BOSTON, May 6 Inspiring the help desk 2.0 movement through a focus on enlightened customer support, Zendesk has secured series A venture capital financing from Charles River Ventures. Zendesk’s (http://www.zendesk.com/) SaaS (software as a service) help desk system has been providing tender loving customer care to companies since 2007 and has now passed the 1,000 customer mark, including nearly 200 in the UK such as Conde Nast Publications, John Lewis plc and the Environment Agency. The financing will be used to expand operations and painless customer support to organizations worldwide, starting with a new U.S. headquarters in Boston.

The UK is Zendesk’s second largest market, following the U.S. For UK customers, Zendesk also announced integration with Tactile CRM, the most popular small business SaaS (software as a service) CRM system. The integration will be presented at Zendesk’s meetup in London this June. Follow @zendesk on Twitter for details.

“Beautifully simple. That is all you need to know about Zendesk. What’s important is a focus on the customer as an individual,” said Mikkel Asger Svane, CEO of Zendesk. “Zendesk has grown by selling to individual people, not companies, who are embracing a more agile approach to customer service. This financing will help us build on our success and bring good help desk karma to any organization seeking enlightenment.”

“I was sold when I set up a help desk on my own in two minutes,” said Devdutt Yellurkar, partner at Charles River Ventures.

Zendesk enables any company – from Fortune 500 conglomerates to Web 2.0 startups – to offer professional-grade support service with very little effort, so they can capitalize on valuable user feedback. Svane added, “Zendesk gives companies a unique differentiator in this commoditized world of easy and inexpensive ‘me-too’ products. We give them a way to create meaningful relationships with customers through online support that leverages new communications tools like chat, Twitter, Facebook and email.”

“Zendesk has it all: beauty, brains and a wonderfully responsive team behind it, too!” said Crystal Taylor, head of support for Twitter and Zendesk customer. “Zendesk’s intuitive, elegant design makes issue tracking and resolution a pleasure. Ticket information is fully integrated with Twitter’s system for accurate user history and reporting, and users have a working archive of all of their requests.”

Zendesk is on a mission to bring good help desk karma to organizations large and small. Zendesk’s approach ranges from the modern help desk to the Buddha Machine Wall (http://www.zendesk.com/external/wall/) where ambient patterns from Chinese musicians FM3 soothe away the edge of the office. Follow @zendesk on Twitter to see what will come next this June.

About Zendesk

Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. By leveraging the benefits of Web-based communications and social media, Zendesk extends good help desk karma to any company looking to offer professional-grade support service with very little effort. Backed by Charles River Ventures, Zendesk was founded in 2007 and has more than 1,000 customers including John Lewis, MSNBC and Twitter. To learn more, go to www.zendesk.com or follow @zendesk on Twitter.

Source: Zendesk