CallMiner Speech Analytics Leadership Rewarded with Growth Funding

Top Venture Funds Sigma Partners, Intersouth Partners and Inflexion Partners Fund Industry Leader to Expand Global Customer Base

FORT MYERS, Fla. CallMiner Inc., the leader in enterprise speech analytics today announced it has closed a Series C financing from Sigma Partners, Intersouth Partners, Inflexion Partners and a new undisclosed strategic partner. CallMiner will use the proceeds to grow their market share in the speech analytics industry.

Robert Davoli, Managing Director of Sigma Partners, said, “In an environment that has claimed many early and emerging companies, CallMiner has demonstrated real business acumen and has become the market leader in the speech analytics space. We are optimistic about the company’s ability to continue to grow.”

Intersouth Partners’ General Partner John Glushik, said, “CallMiner’s customers are bullish on speech analytics and the ability for speech analytics to make meaningful process improvements for their organizations. I’ve had the opportunity to speak directly with several of CallMiner’s largest customers who confirmed that CallMiner helps them extract significant value and ROI.”

Dan Rua, Managing Partner for Inflexion Partners, said, “Venture investors reward companies that perform. CallMiner has as its customers the largest contact center in the world, the largest contact center system in North America, four of the top seven largest cable television system operators and other Fortune 500 firms. Implementations of that scale marked 2008 as a breakthrough year for the company and the industry, entering 2009 with a pipeline full of enterprises pursuing the value unlocked by CallMiner Eureka speech analytics.”

Terry Leahy, President and CEO of CallMiner, Inc., said, “CallMiner is very pleased that its existing investors and an undisclosed strategic investor have affirmed their commitment to our organization. CallMiner’s message of improving contact center operational efficiencies and increased productivity is resonating with prospective customers, and CallMiner expects to grow bookings and revenue in very challenging macro economic conditions.”

About Sigma Partners

Sigma Partners, founded in 1984, is a leading early-stage venture capital firm. The Sigma team uses their deep operational experience to provide entrepreneurs with practical strategic counsel through every phase of company growth. With over $2 billion under management and bicoastal offices, Sigma invests in innovative technology startups across the United States. The team is currently investing Sigma Fund 8, a $500 million fund raised in 2007. Some of the market leading companies in which Sigma has invested include Atria, Cascade, Clarify, EqualLogic, Internet Security Systems, KLA-Tencor, m-Qube, Octel, Topio, VeriFone, Vermeer, Vignette and Virtusa. For more information, please visit www.sigmapartners.com.

About Intersouth Partners

Intersouth Partners is one of the most active and experienced early-stage venture funds in the country, having invested in almost 100 private companies over the last two decades. Founded in 1985, Intersouth Partners manages more than $780 million in seven venture capital limited partnerships, making it the largest venture capital fund in North Carolina and one of the largest in the Southeast. Based in Durham, North Carolina, Intersouth Partners seeks a broad range of seed and early-stage investment opportunities throughout the Southeast, focusing on the technology and life sciences sectors. For more information, please visit www.intersouth.com.

About Inflexion Partners

Inflexion Fund, L.P., managed by Inflexion Partners, is a seed and early-stage venture capital fund organized with an emphasis on company building and harnessing regional, national, and international resources of the fund’s managers and strategic partners. Inflexion is the first and only Florida fund leveraging a network venture capital model involving some of the largest institutional investors in the country. For more information, please visit www.inflexionvc.com.

About CallMiner

CallMiner is the leader in enterprise speech analytics. CallMiner Eureka!® enables organizations to hear and act on the true voice of their customers as captured in contact center conversations. Eureka speech analytics automates the overwhelming process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends, how well agents are meeting their service needs and more. This timely business intelligence can be leveraged by enterprises to improve customer service and sales, reduce the cost of service delivery, and identify areas for process improvements. CallMiner’s customers realize improved customer retention, higher first call resolution, greater agent and supervisor productivity and lower quality assurance costs. For more information on speech analytics, please visit http://www.callminer.com.

CallMiner® and CallMiner Eureka!® are registered trademarks of CallMiner, Inc.

Source: CallMiner Inc.